(PLEASE READ) BILLING AND SHIPPING MUST MATCH OR YOU WILL BE REFUNDED MINUS THE CANCELLATION FEES. 
 

ALL SALE TRANSACTION ARE FINAL NO REFUNDS OR EXCHANGES.

**** IF YOU ARE GETTING A READY TO WEAR PRE-ORDERED WIG PLEASE BE ADVISE THAT IT THATS 10-21 BUSINESS DAY TO BE PROCESSED, FULLY CUSTOMIZED, BEFORE YOU CAN RECEIVE A TRACKING NUMBER.

All Transactions and purchases made on the site is FINAL Moe Luxury Beauty has a NO RETURN OR EXCHANGE unless it can be clearly shown that the product shipped is defected unless there is a mistake on our behalf we will make the changes to correct it immediately. Due to the nature of our products, we DO NOT issue refunds. All Sales Are Final.

If you received the wrong product, missing any products or have concerns please contact our customer service within 24 Hours after receiving your package BY EMAIL- support@moeluxurybeauty.com. We will be happy to fix the issue. Please do not temper with the product or remove it from its natural state before sending it back removing any hangtags or labels or unraveling the bundles or combing out wigs, it would not be accepted. Once an order is placed and processed, we cannot cancel, adjust, or apply any extra products to that order. Please double check your order before making your purchase.

Damaged in shipment

If you receive your product and it has been damaged during shipment contact USPS to file a claim. Include a description of the damages and include pictures & videos if possible. This information is extremely helpful to usin making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

Important conditions for return

Please note that you can only return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

The product shall be in unused and original condition & package.

Moe Luxury Beauty do not allow return human hair products "wigs or bundles" that have been used or altered in any way. We adhere to this strict policy regarding, health regulations and hygiene concerns.

You shall inform about the return of the product to us within 48 hours by email.

Please note that colored hair such as ombre, dyed or bleach hair cannot be returned or exchanged. There are no exchanges or refunds on custom wigs, lace wigs.

Please keep records of your return tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages. We are not responsible for additional custom international fees as they are out of our control once it gets to your country.
You shall not accept any open box deliveries;

All  return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation such as thank you card or business cards.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, cancellation fees may apply. Store credit can also be issued for future purchases on our site .