PLEASE READ BEFORE PLACING YOUR ORDER!!! Please review the Holiday Process and Shipping times. **** Please allow 4-6 business days for processing all orders prior to receiving any tracking information. **** Major Sales & Holiday processing, please allow 7-10 business days for processing all orders prior to receiving any tracking information. DOMESTIC SHIPPING Moe Luxury Beauty, we’re striving to provide you with the best service. Once your order is placed our processing time 4-6 business days & shipping 2-3 business days not including weekends and holidays, Via USPS Priority Mail. Ready to Ship wigs processing time 10-20 business day & 2-3 business days not including weekends & holidays. International Shipping/ Overnight We currently not offering international shipping, overnight or express shipping. ***Route Package Insurance Protection Please add route package insurance to your cart at checkout. If you opt out you are fully responsible for the lost, misplaced or stolen package. Once we hand over the package to the courier we will no later be responsible. Route will protect your package while in transit to you. WE REQUIRE THAT YOUR BILLING ADDRESS AND SHIPPING ADDRESS BE THE SAME. WE DO NOT SHIP TO P.O BOXES. Make sure you are entering the correct billing & shipping address that’s associated with your card you’re using to pay with at checkout, if not your payment will not go through or will be cancelled. Transaction fee’s will be applied . If your other was flagged due to card or billing issues we will reach out via email to verify the purchase ID may be required. PLEASE READ!!!!!! DURING MAJOR SALES OR HOLIDAYS, processing times are 7-10 BUSINESS DAYS, shipping for is typically 1-3 business days Via priority express shipping, however the courier can be on a delay due to the Holiday Season for DELIVERY. You will receive a tracking number once your order is ready to be shipped out by email, however please allow 48 hours to see movement from the carrier. All our packages will be delivered via USPS Carrier, business days Monday- Saturday. SHIPPING DELAYS WE ARE NOT responsible for any SHIPMENTS DELAY due to USPS holidays, sales, natural disaster or carrier delays. Please read and understand our shipping and processing policy when making hair appointments. If your package is delayed, we will not offer any reimbursement of shipping charges or products. Misplaced Packages Once the customer received they're tracking number and the package have been dropped off to the carrier, WE ARE NO LONGER RESPONSIBLE. THERE IS ABSOLUTELY NO EXCHANGES OR REFUNDS. If you need to contact us feel free to contact by email:support@moeluxurybeauty.com

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